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Modeling in General
General discussions about modeling topics.
Great Revell Customer Service
jphillips
_VISITCOMMUNITY
Arizona, United States
Joined: February 25, 2007
KitMaker: 1,038 posts
AeroScale: 211 posts
Posted: Monday, September 30, 2019 - 09:38 AM UTC
Since Revell-Germany is reissuing their 1/48th Ju-52 I decided to email them, to see if they could replace a defective part in a kit I've had under my bed for years. A week later it came in the mail! Now I can finally build it. Great customer service.
Klaus-Adler
Staff MemberCampaigns Administrator
MODELGEEK
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,087 posts
AeroScale: 148 posts
Posted: Monday, September 30, 2019 - 11:27 AM UTC
yes I have had a similar experience and would rate their customer service as truly excellent
iguanac
_VISITCOMMUNITY
Belgrade, Serbia & Montenegro
Joined: September 06, 2007
KitMaker: 125 posts
AeroScale: 0 posts
Posted: Monday, September 30, 2019 - 06:34 PM UTC
I had problem with my Mercedes/Puch jeep, and they replaced defective part in very short time. Excellent service!